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Answer the Longest Waiting Caller First
Point of Success Caller ID flags callers with a status that changes as they wait
for service. New incoming calls are colored white, as a call waits the status color
changes to yellow and later to red. Warning times can be adjusted to alert your
service staff at the times you specify.
The Caller ID server is always listening for information from the Caller ID
Interface box. When calls are received, caller information is broadcast to
Order Entry workstations, improving the speed and accuracy of phone order entry.
Analyze and Improve Telephone Service Levels
Caller ID makes it easier to serve customers more quickly, and the information
provided by the system can make a real difference in a restaurant’s success.
Included Caller ID reports, charts and graphs will help in all these important
areas:
- Quantify incoming calls by date and time
- Count calls taken, customer hang-ups, and calls not answered
- Analyze the time required to answer calls
- Graph services changes over time
Many standard reports are included with Point of Success Caller ID.
All reports help improve service and improve customer satisfaction.
Available in Two, Four or Eight Line Models
Whether you run a small, hometown pizzeria or a very busy franchise operation,
there is a Caller ID product to fit your restaurant. Three hardware options are
available -- Choose the two line, four line or eight line version.
Hardware and System Requirements
In addition to the standard Point of Success hardware compatibility requirements,
Caller ID requires an available serial communication port on the computer
designated as the Caller ID server. Works on a single computer or on a network.
Requires a separate caller ID subscription from your local telephone carrier.
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